Whirlpool sees a bright future for M2M
The real space for innovation is in remote diagnostics. Kind of like OnStar. We can sell it as an insurance policy. If something goes wrong with a washer, we would have some way to understand it.
But you’re right; people want features that they don’t have to use if they don’t want to. A front-loader washing machine can do almost anything, but most people don’t want all that. And some new things will make life simpler. Imagine a microwave that knows how long, and exactly how, to cook food, which comes with an RFID tag.